Contact Info

Questions? Concerns? Comments?

My name is Keith Tyndall, a TracFone owner and the owner/webmaster of

The reason I created is that I wished that there was a site like this when I was doing my prepaid wireless research. I couldn't find one, so I decided to build one myself. I hope that you have found the information here useful!

It's important to note that I am NOT an employee of TracFone, nor do I have any special "in" with their customer service team. So if you already own a phone and have technical questions or problems, I will not be able to help you directly. What you should do is to read the information on my Help Me! page for advice on how to best work with their customer service.

Also, please understand that I have a day job that is unrelated to TracFones, and this website is just kind of a hobby for me (I know, I need to get out more!). Thus, I can't promise that I'll be able to respond to every email.

Of course, you can always send your question directly to TracFone. You will need to go to the TracFone home page and click on the "contact us" link along the bottom of the page to access their customer service pages for their contact info.

One final disclaimer: While I have made every effort to be sure that the information on this site and in my emails is accurate, I can't guarantee that I haven't made a mistake somewhere.

TracFone sometimes changes their terms, conditions, and offers, and they don't necessarily contact me or any other non-employee first. Therefore, if there is a particular issue about the service that you are very adamant about, be sure to get the official word from TracFone!

If you want the FASTEST answer to a question about TracFones, you will want to go the TracFone_users Yahoo group at:

There are lots of knowledgeable people that frequent that group, and most questions posted there get answered relatively quickly.

You can reach me by filling out the form below:

REMINDER:  I am not able to help you with technical problems!
For TracFone support go to
For Straight Talk support go to
For Net10 support go to

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